Direct contact to our reception
Do you have questions and want to reach us directly from the room? Then call +49 911 957 638 0 or write to us via WhatsApp:
WLAN
Network name: Melter_Guest
Password: internet
Reception
We are available for you daily from 6:30 – 20:00.
Check-in from 3 p.m. // Check-out until 11 a.m.
Telephone number: +49 (0) 911 957 638 0
Email: info@melter.xyz
Breakfast
The morning starts at MONKI, where you can enjoy a delicious breakfast every day.
Choose our Melter Hotel breakfast for € 20,00 per person and
person and day incl. a hot drink.
Monday to Friday:
06:30 – 10:00 a.m.
Saturday, Sunday and public holidays:
07:30 – 10:30 a.m.
Important telephone numbers
Night-time emergency service (e.g. if you lose your room card)
room card):
+49 (0) 9123 972 981
Emergency call (ambulance & fire department):
112
Police:
110
Medical on-call service:
+49 (0) 116 117
Night access to the hotel
Hold your room card to the sensor to the right of the entrance door and also to the reader in the passageway towards the elevator/staircase.
Parking
Due to our location in the middle of the pedestrian zone, we do not have our own parking spaces. We recommend the public parking garage “Katharinenhof”, which is only 5 minutes away, in Dörrersgasse, 90402 Nuremberg.
Hotel guests can park there at a reduced rate: 1 day = € 15
Tickets can be purchased at reception.
GYM
You are welcome to use our fitness room daily from
06:30 – 21:30 hrs.
You will find it on the 1st floor at the end of the corridor.
You can also practise the Melter Yoga Flow with the yoga mat in your room. Here are all the videos for you:
Non-smoker
The Melter is a non-smoking hotel. Should you nevertheless smoke in our hotel, we will have to carry out a basic cleaning and charge you 250 EUR for this.
Laundry
During your stay you can do your laundry free of charge around the clock. On the 1st floor – room 101 – you will find a washing machine, dryer, detergent, clothes horse as well as an iron and ironing board.
If something needs to be professionally cleaned or ironed, we will be happy to help you.
Luggage storage
Of course you can store your luggage with us after check-out.
Pets
Of course you can bring your pet with you – we charge a surcharge of € 35.00 per dog/per day.
If your dog is left alone in the room, please hang the “Do not disturb dogs” sign on the door so that our room service knows. Thank you!
Late departure
If you would like to sleep in or use the room after the regular departure time, simply ask our reception team about the availability of a late departure – we will be happy to see what is possible together.
Additional room furnishings
Are you still missing something in your apartment? We can provide you with the following on request, subject to availability:
In the kitchen (only in apartments):
- Microwave, kettle, toaster
- Coffee pods, espresso pods and decaffeinated coffee pods
In the room/apartment:
- Adapter, iron & ironing board, clothes horse
- Umbrella, slippers, additional clothes hangers
- Additional pillows or blankets
- Additional crockery/cutlery / teapot
- Tea, milk & sugar, coffee pods
- Make-up mirror
Extra bed
Baby crib (possible free of charge in every category)
Extra bed or extra bed on the couch (for an extra charge / only possible in our Superior and Deluxe Apartments
Hygiene articles
Toothbrush & toothpaste, sewing set, shaving set, shoe polish sponge is available.
Still missing something? Just get in touch with us.
Beverages
The first bottle of water in your room is on us. If you need anything else, you can get the following drinks at reception during our opening hours:
- Wine spritzer (white/rosé) 0,33 l 3,80 €
- Beer 0,33 l 3,20 €
- Apple juice spritzer 0.33 l € 2.80
- Coke 0.33 l € 3.00
- Mineral water still 0.75 l € 3.50
Alternatively, you can get drinks at Monki at any time during opening hours:
Pillow selection
Please let reception know which pillow you would like. If available, we can have it brought to your room. You can choose from:
- Mühldorfer Refresh neck support pillow “Form”
100% gel foam with a slightly cooling effect. Size approx. 40/60cm
- Swiss stone pine pillow with Swiss wood shavings from Graubünden
100% cotton with freshly planed Swiss stone pine shavings. Size approx. 40/60cm.
Sustainability
The Melter concept is based on the sustainable and regional use of resources and materials.
We are delighted to have achieved over 80% on the sustainability barometer in 2024 by GreenSign, highlighting our commitment to sustainability within our company
Strong together for tolerance and integration.
The Neighborhood Hotels believe in the power of community and want to make a positive contribution to society. That is why we are offering our guests the opportunity to become part of this initiative from 1 May.
By foregoing daily room cleaning, our guests not only help the environment by reducing resource consumption and chemical pollution, but also support an important social initiative
“we integrate e. V.“.
The association is committed to the integration of refugees and new immigrants as well as the promotion of international tolerance in all areas of culture and international understanding.
With the waiver of room cleaning from 2 nights, we donate 2,50 EUR per night to the association.
Thank you for your support.
